Return & Refund

Please note our following instructions for returns and refunds on orders placed in the camel active Online Shop.

Return

Returning an item

Items purchased from the camel active online shop can be returned free of charge within 30 days of receipt. Please fill out the enclosed return form and tell us the reason for your return. A prepaid DHL return lable is included with our German domestic parcels to send your return free of charge. For returns from other European countries, please contact our customer service and we will send you a prepaid return lable by e-mail.

Please note that we only accept returned items in their original condition, including the original labels attached to them. Our styles may not show any signs of use and may only be checked as far as would be the case in the store during a fitting. Returns of items from camel active stores or from other retailers will not be accepted and will be returned to the sender. In case of complaints please contact the respective retailer directly.

Further legal details can be found in our Terms & Conditions in the section "Revocation rights".


Exchanging an item

Unfortunately, it is not possible to exchange items purchased in our online shop at the moment. Please reorder the desired style in a different colour/size and return the other item free of charge. If your delivery address is outside of Germany or if you have lost your prepaid return label, you can request it from our customer service and we will send you the label by e-mail.


Complaints

If you want to complain about an article you bought in our online shop, please contact our customer service and use our contact form. We will coordinate the next steps with you. If you bought the item in one of our camel active stores or from another retailer, please contact the respective retailer directly.

Refund

As soon as we have received, checked and approved your return, we will send you an email confirming the refund. The refund depends on the selected payment method and is usually made within 10 working days. We use the same payment method as for your purchase.