Responsibilities:

• Independently handle customer inquiries from the B2C sector in second-level support via email and ticket service, rarely by phone
• Written correspondence in German, English, and Dutch
• Autonomous processing of return requests
• Correspondence with suppliers and logistics partners
• Responding to inquiries on social media platforms
• Supporting the first-level support of marketplaces and timely processing of inquiries
• Teamwork under guidance and in coordination with the customer service team lead
• Organization of mailboxes
• Support in product data maintenance and on-site coordination of sample parts for photoshoots

Your profile:

• Experience in order processing or customer service
• Very good German language skills in both written and spoken form
• Good knowledge of English and Dutch
• Friendly expression and customer-oriented communication
• Willingness to work on a rotating schedule, including hourly shifts on Saturdays and possibly Sundays, but remotely from home

We offer:

• Responsible position with development potential in an international fashion company
• Unlimited employment contract in part-time (20 to 30 hours per week)